FAQ

1. Order Placement & Payment Security


Q1: How can I place an order?


The ordering process is simple and clear, which can be finished in just four steps:

  1. Select Products: Browse our product catalog and add your favorite items to the shopping cart.
  2. Fill in Information: Enter the checkout page and fill in your shipping address and contact details accurately.
  3. Secure Payment: We support major global credit cards including Visa, Mastercard, American Express and Discover. All transactions are processed directly through a highly encrypted payment gateway without complicated redirects.
  4. Order Confirmation: Once payment is completed, you will receive an order confirmation email immediately, and we will arrange shipment for your order right after.

Security Guarantee: We adopt internationally certified PCI-DSS payment platforms and full end-to-end encryption technology. Your credit card information is processed directly through encrypted financial channels, and no sensitive card data will be stored in our system, ensuring a fully secure payment process.

Q2: Is my payment information securely protected?


Your payment information is fully secured. Protecting user privacy and financial security is our top priority, and we have built a dual security protection system:

  • Global Financial Security Standards: Our payment system is PCI-DSS certified, complying with the world’s top-level payment data security management standards.
  • Bank-Level Encrypted Transmission: With SSL/TLS full end-to-end encryption, private information such as credit card numbers and billing addresses is fully protected during transmission. Even our internal staff cannot access such data, making the entire shopping experience worry-free.


2. Order Shipment & Delivery Time (USA Direct Shipping Advantage)


Q3: Where will my order be shipped from? How long does delivery take?


All our products are shipped directly from our overseas warehouse in the USA to ensure strict quality control and efficient order processing.

  • Order Processing Time: After order confirmation (normally within 12 hours of successful payment), we will complete product sorting and hand over the package to our cooperative logistics company within 2 business days.
  • Estimated Delivery Time:
    • Domestic US Orders: Enjoy efficient local logistics with a standard delivery time of 3-5 business days.
    • International Orders: The regular delivery time is 7-15 business days, depending on the destination distance and local logistics efficiency.



3. Tariffs & Import Taxes (All-Inclusive Hassle-Free Service)


Q4: Do I need to pay extra tariffs or import taxes when receiving the package?


No additional fees are required at all. To provide a convenient and hassle-free cross-border shopping experience, we implement an all-inclusive pricing model:

  • All-Inclusive Fees: The total amount paid on the checkout page includes product costs, international shipping fees, as well as import duties and value-added tax (VAT) levied by the destination country.
  • No Hidden Charges: You will not need to pay any extra fees to customs or couriers upon package arrival. We take full charge of customs clearance and tax payment procedures.
  • Hassle-Free Receipt: We have prepaid all relevant taxes in advance, which greatly speeds up customs clearance and truly realizes that the checkout price is the final actual payment price.


4. Order Tracking & After-Sales Service


Q5: How can I check the real-time shipping status of my order?


We provide full visual logistics tracking service for you to check package updates at any time:

  1. Email Notification: Once the order is shipped, the system will automatically send a notification email with a tracking number to your registered email.
  2. Account Dashboard Tracking: You can log in to your personal account at any time and view real-time logistics updates in the "Order History" section.
  3. Carrier Official Website Tracking: With the tracking number, you can check the real-time location and estimated delivery date of your package on the official platforms of cooperative couriers such as UPS, DHL and FedEx.